Privacy Policy n93 — We Data Protection You

1 Information We Collect

N93 collects your personal information through various means when you use our platform. We only collect information that is genuinely necessary to provide you with a safe, accurate, and quality service as a user.

1.1 Information You Provide Directly

When you register an account or use n93's services, you may provide the following information:

• Identity Information: Full name, date of birth, MyKad or passport number.
• Contact Information: Mobile phone number, email address.
• Financial Information: Bank account number, account holder name, and bank name — required to process deposits and withdrawals.
• Verification Documents: Copies of identity documents submitted during the KYC (Know Your Customer) process.
• Communications: Records of conversations with our customer support team via Live Chat or email.

1.2 Information Collected Automatically

When you access and use the n93 platform, our systems automatically collect certain technical information for security and service improvement purposes:

• Device Data: Device type, operating system, phone model, screen resolution and unique device identifier.
• Network Data: IP address, Internet Service Provider (ISP) name, and general geographic location based on IP.
• Usage Data: Pages visited, time spent, games played, bets placed and general usage patterns.
• Cookie Data: Cookie files and similar tracking technologies that help us recognise your device and improve your user experience.

1.3 Information from Third-Party Sources

In certain situations, we may receive information about you from trusted third parties, such as identity verification service providers during the KYC process, or from financial institutions during your bank account verification. This information is used solely for verification and compliance purposes.

2 How We Use Your Data

N93 uses collected personal information for legitimate and limited purposes. We do not use your data for any purpose beyond those stated below without first obtaining your consent.

2.1 Service Operations

• Processing account registration and verifying your identity.
• Processing financial transactions including deposits and withdrawals securely and efficiently.
• Managing bonus programmes, promotions and loyalty rewards you are eligible for.
• Providing responsive and effective customer support across multiple communication channels.
• Sending important account notifications such as transaction confirmations and security alerts.

2.2 Security & Compliance

• Detecting and preventing fraud, money laundering and suspicious activity.
• Complying with Malaysian legal requirements including PDPA 2010, the Anti-Money Laundering Act (AMLA) and other applicable regulatory requirements.
• Conducting KYC processes and due diligence as required by the relevant authorities.
• Maintaining audit records required for compliance and investigation purposes.

2.3 Platform Improvement

• Analysing usage patterns to improve the platform's user interface, performance and usability.
• Running A/B testing and user research to develop better new features.
• Personalising your gaming experience based on your preferences and play history.

2.4 Marketing Communications

With your consent, we may send you information about the latest promotions, exclusive offers and platform updates via SMS, email or push notifications. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

3 Sharing Information with Third Parties

N93 does not sell, rent, or disclose your personal information to third parties for independent marketing purposes. However, in the course of legitimate business operations, we may share your information in the following limited circumstances:

3.1 Service Partners

We share necessary information with third-party service providers who help us operate the platform, including:

• Payment Gateway Providers: FPX, Touch 'n Go eWallet, GrabPay and DuitNow to process your financial transactions.
• Game Providers: Gaming software companies that provide casino, slots, and other game content on our platform.
• KYC Verification Services: Registered and recognized third-party identity verification providers.
• Cloud Infrastructure Services: Hosting providers that store our platform data to the highest security standards.

All these third-party partners are bound by strict confidentiality agreements and are only permitted to use your data for specific, designated purposes.

3.2 Legal Requirements

N93 may disclose your information to public authorities when required by Malaysian law, including court orders, directives from Bank Negara Malaysia, the Securities Commission, or other law enforcement agencies.

4 Cookies & Tracking Technologies

N93 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

4.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve its performance.
• Functional Cookies: Remembering your preferences and settings such as language and display options.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in an aggregated and anonymised manner.

4.2 Cookie Controls

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the n93 platform and your login experience. We recommend keeping essential cookies enabled for the best experience.

5 Data Security

Protecting your personal data is our most important responsibility. n93 implements multiple layers of technical and organisational security to ensure your data is always protected from unauthorised access, disclosure or misuse.

5.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All communications between your browser and our servers are protected with bank-grade encryption.
• Two-Factor Authentication (2FA): An additional security layer you can enable to protect your account login.
• 24/7 Monitoring: An automated security monitoring system that detects and responds to threats in real time.
• Regular Penetration Testing: Security audits and penetration testing by independent security experts are conducted on a regular basis.
• Multi-Layer Data Backup: Data is automatically backed up to multiple secure locations to ensure service continuity.

5.2 Internal Access Controls

Access to user data within n93's internal systems is strictly limited. Only staff with a legitimate job requirement are permitted to access user information, and every access is recorded in a tamper-proof audit log. All staff undergo background checks and comprehensive data security training before being granted any system access.

6 Data Retention Period

N93 retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by Malaysian law. The following are our data retention period guidelines:

Once the designated retention period has elapsed, your data will be securely deleted using methods that ensure it cannot be recovered.

7 Your Rights as a User

In accordance with Malaysia's PDPA 2010 and international data protection best practices, you have the following rights regarding your personal data held by n93:

• Right to Access: You have the right to request and receive a copy of the personal data we hold about you within 21 working days.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances, subject to legal obligations that prevent such deletion.
• Right to Withdraw Consent: You may withdraw consent for data use at any time, particularly for marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including profiling and direct marketing.

To exercise any of the above rights, contact our support team via 24/7 Live Chat or email us at [email protected]. We will process your request within 21 working days from the date of receipt.

8 Children's Privacy

The n93 platform is strictly for users aged 18 years and above. We do not intentionally collect or store any personal information from individuals under the age of 18.

9 Changes to This Privacy Policy

N93 reserves the right to update or modify this Privacy Policy from time to time in response to changes in legislation, regulatory requirements, industry best practices, or changes in our business operations. The "Last Updated" date at the top of this document will be revised whenever changes are made.

For significant changes that affect your rights, we will notify you via in-platform notification, email, or SMS at least 14 days before the changes take effect. Your continued use of the n93 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

We take every privacy complaint seriously and will ensure it is handled carefully and within the required timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for PDPA 2010.